Help Center
We’re Here to Help
We’re here to make your jewellery experience smooth, transparent, and delightful. Find answers to common questions below—or reach out to us anytime.
Browse our collections, select your desired piece, choose the size (if applicable), and add it to your cart. Proceed to checkout and complete payment securely.
Yes, COD is available on select locations and order values.
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Processing time: 1–3 business days
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Delivery time: 5–7 business days (may vary by location)
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Absolutely. Once shipped, you’ll receive a tracking link via email or SMS.
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Store in a dry, soft pouch or box
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Avoid contact with water, perfume, and chemicals
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Clean gently with a soft cloth after use
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Some pieces are designed for daily wear, while others are best for occasional use. Please check product descriptions for care recommendations.
We offer returns or exchanges within 7 days of delivery, provided the jewellery is unused and in original packaging.
Customized or engraved jewellery is non-returnable unless there is a manufacturing defect.
Contact our support team with your order number, and we’ll guide you through the process.
We accept:
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Credit & Debit Cards
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UPI / Net Banking
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Wallets
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Cash on Delivery (where available)
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Yes. All transactions are encrypted and processed through secure payment gateways.
Refer to our Ring Size Guide available on the product page, or contact us for assistance.
No worries—we offer size exchanges depending on the design and availability.
Yes, our jewellery is crafted with high-quality materials and comes with authenticity assurance.
With proper care, our jewellery retains its shine. Minimal fading may occur due to wear and exposure.
Contact Us
Still need help? We’re just a message away
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Email : hello@ziora-jewels.com
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WhatsApp : +91 98765 43210
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Working Hours : Saturday: 10:30 AM – 8:00 PM Sunday: By Appointment Only