Return & Exchange Policy
Eligibility for Returns
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Returns or exchanges are accepted within 7 days of delivery
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Items must be unused, unworn, and in original condition
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Original packaging, tags, and certificates (if any) must be intact
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The invoice or order confirmation is required
Non-Returnable Items
The following items are not eligible for return or exchange:
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Customized or personalized jewellery
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Engraved items
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Earrings (for hygiene reasons)
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Items purchased during sale or clearance
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Gift cards or promotional items
Exchange Policy
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Size exchanges are allowed depending on design and availability
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Only one exchange per order is permitted
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Any price difference will be adjusted accordingly
Return Process
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Contact our support team within 7 days of receiving your order
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Share your order number and reason for return
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Our team will guide you through the pickup or return shipping process
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Once received and inspected, your return or exchange will be processed
Refunds
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Refunds are initiated after quality inspection
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The amount will be credited to the original payment method
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Refund processing time: 5–10 business days
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Shipping charges (if any) are non-refundable
Damaged or Incorrect Items
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If you receive a damaged, defective, or incorrect product:
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Notify us within 48 hours of delivery
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Share clear photos or videos of the item and packaging
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We will arrange a replacement or refund at no extra cost
Return Shipping
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Reverse pickup is available in select locations
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If reverse pickup is not available, customers may need to ship the product to us
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Return shipping costs may apply unless the item is defective or incorrect
Important Notes
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Products showing signs of wear, damage, or alteration will not be accepted
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Returns that do not meet the above conditions may be declined
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The brand reserves the right to modify this policy at any time